General Information


CLIENT PORTAL

Each customer will have a portal to process payments, register for classes, etc. It is your responsibility to keep all info (contact info, payment info, etc.) up to date. You can sign up or log in on the homepage of our website. Please contact Red Phoenix staff by email: info@redphoenixstudio.com with any questions about your portal and/or account info. When registering in this portal, a parent or legal guardian will need to sign off on all the policies in this section, if the person registering is under 18.

STUDIO CALENDAR

We will follow Forsyth & Fulton County’s decision on school closings. There are NO refunds or make up classes when the studio must close. Please check the studio's voicemail to confirm closings.

The only holidays we observe for classes are:

  • Labor Day Weekend -September 2-4, 2023

  • Fall Break - October 6-9, 2023

  • Thanksgiving Break - November 20-25, 2023

  • Winter Break - December 18-January 2, 2023

  • Martin Luther King, Jr. Day - January 15, 2024

  • Spring Break - April 1-7, 2024


Schedule Changes (Dropping/Adding/Transferring Classes)

Red Phoenix hopes you’ll love your new Performing Arts Home with us, but we understand that life happens and sometimes you have to leave for a little while. Your withdrawal is not considered complete until you have received confirmation via email. Here is what is needed to withdraw/cancel a class:
  • In order to modify your schedule, it will be necessary to contact the Red Phoenix Office Staff by the 15th of the month in order for the schedule to be in effect for the following month.
  • A 30-day written notice (email) to discontinue classes is required when withdrawing. If notice is not given 30 days prior, tuition for the current month is still due and family is responsible for that tuition. 
  • You are able to add a class via the online portal.
  •  Dropping a class will require confirmation via the office staff by email.
  •  If your total hours of enrollment remains consistent after your add/drop/transfer, your tuition fee requirements will not be impacted. Tuition fees will be adjusted accordingly to your total hourly enrollment. 
  • You may consider any modifications to your enrollment finalized after you receive an email confirmation from the office staff. These changes are only solidified in writing. 
  • Verbal discussions with a teacher or staff do not qualify as an official change. All official changes need to be communicated in writing and will be considered complete after receiving a confirmation email from Red Phoenix.
  • We reserve the right to withdraw any student from class enrollment for any reason deemed appropriate. This  includes excessive tardiness or absences, disruptive or offensive behavior, non-compliance with studio rules, and/or non-payment of any account charges.
  • Account statements and announcements are not mailed — please check your emails/customer portal regularly for important information.

Class Attendance

  • Consistent attendance at classes is extremely important for all performers.

  • Please arrive on time for all classes, remember being 10 min early means on time, dressed in appropriate dance attire.

  • Your classes will begin with warm-up exercises. Warm-up is a necessary part of dance classes that helps dancers prevent injury. Students can be dropped off for class 10 or 15 minutes before class time. Please call Red Phoenix if a student will be absent or very late for class

  • Parents of pre-school and kindergarten children are asked to be sure to have their child visit the restroom before class begins so there are no interruptions in class time.

  • It is the responsibility of parents of young children to pick up their children immediately after class, as we cannot be responsible for unattended children in the studio.

  • If you have encountered a problem on the road and will be late in picking up your child, please call and inform the front desk.

  • In the interest of safety, please park and come in the studio to drop off and pick up your student. The designated drop-off area in front is for dropping off only of ages 7 and up.

Observing Your Child's Class 

In order to maintain the attention of the students, discipline during class, and to avoid interruptions in the teaching atmosphere, parents, siblings, and observers are NOT allowed in the classrooms at any time unless specifically invited for a particular reason. Classroom doors are not to be opened during class times. We do not allow anyone other than students to wait in the lobby.